Frequently Asked Questions
Everything you need to know about shopping with COCO THE SHOP.
How long does shipping take?
We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days depending on your location.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags still attached to qualify for a full refund.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between specific garment styles.
What payment methods do you accept?
COCO THE SHOP accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are your products ethically sourced?
Yes, we prioritize working with manufacturers who adhere to fair labor practices and sustainable production methods to ensure our fashion is both beautiful and responsible.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.